winrm | Privacy Policy and Personal Data Protection in Malaysia

Winrm's Six Privacy Commitments to Malaysian Members

These are the data protection commitments winrm makes to every member — not just words, but real practices carried out every day.

256-bit SSL Encryption for All Data

All information you submit to winrm — from registration details, passwords, and phone numbers to deposit and withdrawal transaction records — is encrypted using 256-bit SSL. This is the same level of protection used by Malaysia's major banks such as Maybank and CIMB. No data moves through the winrm platform without encryption.

256-bit SSL

No Sale of Data to Third Parties

winrm does not sell, rent, or disclose members' personal information to any third party for marketing or commercial purposes. Your data belongs to you — winrm uses it solely for platform operations, identity verification, payment processing, and service improvement. This commitment has remained unchanged since winrm first launched.

Zero Data Selling

Full Member Control Over Your Own Data

Every winrm member has the right to access, correct, or request deletion of their personal data at any time. You may contact the winrm support team at support@winrm.best for any personal data-related requests. winrm will process such requests within 7 business days.

Full Member Rights

Betting & Financial Records Confidentiality

Your betting records, deposit history, withdrawal history, and winrm account balance are entirely confidential. Only you and authorised winrm staff may access this information — and every staff access is logged for internal audit. Your financial information is never disclosed unless required by law.

Confidential Records

Secure Servers with 24-Hour Monitoring

winrm member data is stored on servers protected by multi-layered firewalls and active intrusion detection systems running around the clock. Continuous monitoring ensures security threats are identified and addressed before they can affect member data. All winrm servers undergo regular independent security audits.

24/7 Monitoring

Opt-Out Option for Marketing Communications

All marketing communications from winrm — including promotional emails, push notifications about bonuses, and SMS messages about matches — are optional. You may opt out of any marketing communications at any time through your winrm account settings or by contacting customer support. Your preference will take effect within 24 hours.

Easy Opt-Out

Data Type	Example	Purpose	Retention Period
Identification Data	Full name, date of birth, MyKad number	Identity verification, fraud prevention	Throughout active membership + 7 years
Contact Data	Email, phone number	Customer support, transaction notifications	Throughout active membership + 2 years
Financial Data	Bank account number, e-wallet, MYR transaction records	Deposit & withdrawal processing	7 years (legal requirement)
Betting Data	Betting history, games played, winnings	Dispute resolution & responsible gaming	3 years from the date the bet was placed
Technical Data	IP address, device type, web browser	Security & fraud detection	90 days
Cookie Data	Preferences, login sessions, analytics	User experience, site performance	Up to 12 months

1. Introduction — winrm's Privacy Commitment

Winrm respects the privacy of every member who entrusts us with their personal information. This Privacy Policy explains in detail how winrm collects, uses, processes, stores, and protects your personal data when you use our platform — whether via the website, Android mobile app, or iOS app.

By registering as a winrm member, you agree to the terms of this Privacy Policy. We encourage you to read this document carefully so you fully understand the rights and privacy protections you hold as a winrm member in Malaysia.

winrm Core Principles: We only collect the data we truly need. We store it securely. We never sell it. And we always give you full control over your own data.

2. Information We Collect from winrm Members

Winrm collects personal information from you in several ways — directly when you provide it, and automatically as you use our platform. The following are the categories of information we collect:

Registration Information: Full name, date of birth, MyKad number, email address, mobile number, and the password you created when registering your winrm account.
Identity Verification Information: A copy of your MyKad or other identity document that we may request for identity verification purposes in line with compliance requirements.
Financial Information: Bank account number, bank name, and e-wallet account numbers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) that you register for deposits and withdrawals in Malaysian Ringgit (MYR).
Platform Activity Records: Login history, Sports Betting history (football, badminton, e-sports), Live Casino game history (Baccarat, Blackjack, Dragon Tiger), deposit and withdrawal records.
Technical Data: IP address, device type, operating system, web browser, and session data collected automatically when you access winrm.
Communications: Records of customer support conversations, emails you send to winrm, and any other information you provide to our team.

3. How winrm Uses Your Data

Winrm uses the personal information it collects solely for legitimate purposes necessary to operate the platform. Those primary purposes are:

Processing your account registration, identity verification, and winrm account management.
Processing deposits and withdrawals in Malaysian Ringgit (MYR) via your chosen Malaysian payment method.
Providing Sports Betting, Live Casino, slots, and table game services on the winrm platform.
Sending transaction notifications, account updates, and important security information.
Identifying and preventing fraud, money laundering, and activity that violates winrm's Terms & Conditions.
Improving the winrm platform based on usage patterns and member feedback.
Complying with all applicable legal and regulatory obligations.
Sending marketing communications about winrm promotions and bonuses — only where you have given your consent.

Important: winrm does not use members' personal data for automated decision-making that materially affects your rights without consent or human review. Every significant decision relating to your account involves assessment by qualified winrm staff.

4. Sharing Data with Third Parties

Winrm does not sell, rent, or disclose members' personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, winrm may share necessary data with the following categories of third parties under limited circumstances:

Payment Processors: Payment service providers that process your deposit and withdrawal transactions in MYR — including FPX gateways, DuitNow providers, and Malaysian e-wallet processors. They receive only the data necessary to complete the relevant transaction.
Gaming Service Providers: Live casino and slots game providers that supply gaming content to winrm — all bound by strict confidentiality agreements.
Identity Verification Services: Third-party service providers that assist winrm in verifying member identities for fraud prevention purposes.
Statutory Authorities: winrm will disclose data where required by Malaysian law, court order, or a valid request from a law enforcement agency.

All third parties that winrm works with are bound by data protection agreements ensuring your data is handled with the same level of security and confidentiality that we apply at winrm.

5. Data Security on the winrm Platform

Protecting members' personal data is winrm's highest priority. We implement comprehensive technical and organisational measures to ensure the security of your data:

256-bit SSL Encryption: All data transmitted between your device and winrm servers is encrypted using 256-bit TLS/SSL — the highest industry standard.
Password Security: Member passwords are stored as hashes using a one-way algorithm — winrm staff cannot view your original password.
Two-Factor Authentication (2FA): winrm offers and encourages the use of 2FA as an added layer of security for your account.
Continuous Monitoring: winrm's threat detection system operates 24 hours a day to identify and block suspicious activity before it can affect member data.
Internal Access Controls: Only winrm staff with a legitimate business need may access member data, and every access is logged for audit purposes.
Independent Security Audits: winrm's infrastructure undergoes regular independent security audits to ensure data protection standards remain current.

Data Breach Notice: In the event of any security breach that may affect your personal data, winrm will notify you within 72 hours of becoming aware of the incident, in line with industry best practices.

6. winrm Cookie Policy

Winrm uses cookies and similar tracking technologies to enhance your experience on our platform. We use three types of cookies:

These cookies are required for the core functionality of the winrm platform — including login sessions, language preferences, and form security. They cannot be disabled, as the platform will not function correctly without them.

These cookies help winrm understand how members use the platform — which pages are visited most, time spent in each section, and navigation patterns. This information is used in aggregate form to improve the winrm platform.

These cookies remember your preferences — such as your favourite sport type, odds display limits, and winrm interface settings — so you do not have to reconfigure them each time you log in.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some areas of the winrm platform.

7. Data Retention Period

Winrm retains members' personal data only for as long as necessary to fulfil the original purpose of collection, or as required under Malaysian law. Our general principles are:

Active account data is retained for the entire duration of your active winrm membership.
After account closure, identity and financial data is retained for 7 years as required under Malaysian financial regulations.
Betting records are retained for 3 years for dispute resolution and responsible gaming purposes.
Technical logs and session data are retained for 90 days for security purposes.
Customer support communication data is retained for 2 years.

Once the retention period has lapsed and there is no legal obligation to retain the data, winrm will securely delete or anonymise it.

8. Protection of Children's Data

Winrm strictly prohibits use of the platform by individuals under 18 years of age. We do not knowingly collect personal data from children or minors below that age threshold.

If winrm determines that personal data of a child under 18 has been collected without valid consent, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child may have registered on winrm without permission are urged to contact us at support@winrm.best immediately.

9. Cross-Border Data Transfers

In the course of operating the winrm platform, member data may be processed by servers or service providers located outside Malaysia. In such cases, winrm ensures that all data transfers are carried out with adequate safeguards, including:

Data transfer agreements compliant with international data protection standards.
Use of recognised standard contractual clauses to protect winrm member data.
Thorough vetting of international service providers before any data is shared.

All cross-border data transfers carried out by winrm are solely for operational needs — such as server hosting, game providers, or fraud prevention services — and never for third-party marketing or commercial purposes.

10. How to Contact winrm about Privacy

For any enquiries, requests, or complaints regarding the winrm Privacy Policy or the protection of your personal data, please reach us through the following channels:

Privacy Email: support@winrm.best — please state "Privacy Request" in your email subject line.
Live Chat: Via the winrm platform — 24 hours a day, 7 days a week in Bahasa Melayu.

Winrm will address all privacy-related requests within 7 business days. For more complex requests such as data deletion or full data exports, processing may take up to 14 business days. We will keep you informed of your request's progress throughout that period.

Complaint to the Authority: If you are not satisfied with how winrm has handled your personal data after contacting us, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.

11. Changes to the winrm Privacy Policy

Winrm reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or industry best practices. When material changes are made, we will:

Updating the "Updated" date at the top of this document.
Notifying winrm members via email or in-platform notifications of any significant changes.
In the event of highly material changes, requesting re-confirmation of acceptance from winrm members before they continue using the platform.

We encourage you to review winrm's Privacy Policy periodically. Continued use of the winrm platform after changes are published will be considered acceptance of the latest version of the Privacy Policy.

Document Contents

1. Introduction & Commitment
2. Information We Collect
3. Use of Data
4. Third-Party Sharing
5. Data Security
6. Cookie Policy
7. Retention Period
8. Child Protection
9. Data Portability
10. Contact winrm
11. Policy Changes

FAQ — winrm Privacy Policy

Answers to the questions winrm members ask most about their privacy and personal data protection.

No — winrm never sells or shares members' personal data with third parties for marketing or commercial purposes. Your data is only shared in very limited circumstances: with Malaysian payment processors (such as FPX gateways and DuitNow providers) to process your MYR deposit and withdrawal transactions, with live casino game providers used by winrm, and with statutory authorities where required under Malaysian law. All such third parties are bound by strict confidentiality agreements and may not use your data for any other purpose.

You may request the deletion of your personal data by contacting winrm at support@winrm.best — please state "Data Deletion Request" in the email subject line. Include your full name and the email address registered to your winrm account. winrm will process the request within 14 business days. Please note that certain data may need to be retained by winrm in accordance with Malaysian legal obligations — such as financial records required to be kept for 7 years. In such cases, winrm will inform you of which data must be retained and why, and will delete all other data not subject to those requirements.

When you close your winrm account, we will cease all data processing activities related to your account operations. However, certain data will be retained by winrm in accordance with legal requirements — financial records for 7 years and betting records for 3 years — for compliance purposes and to resolve any claims that may arise. This data is kept in a secure, restricted state and is not used for any active purpose. Once the mandatory retention period expires, winrm will permanently delete or anonymise all data associated with your account.

No — winrm only uses cookies within its own domain (winrm.best) and does not use third-party tracking cookies that monitor your activity on other websites outside the winrm platform. The cookies we use fall into three categories only: essential cookies for core platform functionality, analytics cookies to understand how members use the winrm platform, and functional cookies to remember your preferences. All of these cookies operate strictly within the winrm platform. You can manage or delete winrm cookies at any time through your web browser settings.

winrm members' financial information — including bank account numbers, Touch 'n Go eWallet account numbers, GrabPay, Boost, ShopeePay, and DuitNow or FPX details — is protected with 256-bit SSL encryption during transmission and stored in encrypted format within the winrm database. Full account numbers are never displayed in the user interface — only the last few digits are shown for identification purposes. winrm staff cannot view full account numbers without a legitimate business need and multi-level approval. All financial transactions are logged and can be reviewed by members in their winrm account transaction history.

View All FAQs

Privacy Policy winrm — Our Commitment to Data Protection Malaysian Members

Winrm's Six Privacy Commitments to Malaysian Members

Your Privacy Rights as a winrm Member

Types of Data winrm Collects & How They Are Used

FAQ — winrm Privacy Policy

Your Data Is Safe. Now Play with Peace of Mind at winrm.

Privacy Policy winrm — Our Commitment to Data Protection Malaysian Members

Winrm's Six Privacy Commitments to Malaysian Members

Your Privacy Rights as a winrm Member

Types of Data winrm Collects & How They Are Used

FAQ — winrm Privacy Policy

Does winrm sell or share my personal data with other parties?

How do I request that winrm delete my personal data?

What happens to my data if I close my winrm account?

Does winrm use cookies to track my activity outside the platform?

How does winrm protect my financial information, such as bank account numbers and e-wallet details?

Your Data Is Safe. Now Play with Peace of Mind at winrm.